LibAnswers

Damaged or Lost Materials

• The fee for replacing a lost or damaged item is $50. Damage could include, but is not limited to, water damage, stains, torn or chewed pages, highlighting, or writing in the book. 
• For OCCC Students, once materials are long overdue, replacement charges are transferred to the student's Bursar account and are subject to the terms of the Financial Responsibilities Agreement.
• Options for replacing lost or damaged items:
  • Items overdue less than 18 months: you may purchase a replacement copy of the item or pay the $50 replacement fee. The replacement copy must be in like-new condition with no highlighting, writing, or library ownership stamps and be the same edition as the lost or damaged item. 
  • Items overdue by 18 months to 5 years: Subject Librarians will decide whether they will accept replacement copies of the item (items this old may have already been replaced) or if the patron will have to pay the $50 replacement fee. 
  • Items that are more than 5 years overdue: patrons will be required to pay the $50 replacement fee per item and replacement copies will not be accepted.

Paying for Lost or Damaged Library Materials

• Library patrons may pay for lost or damaged library materials with cash or check at the Circulation Desk or by using a credit/debit card or electronic check online.
• If paying by cash or check, the library will provide a payment slip to submit to the Bursar's office to make the payment.
• If paying by credit/debit card or electronic check, please click on the link below. 
  • The link will take you to the OCCC Bursar's page. 
  • Select the "OCCC eMarket General Store" link, choose the "OCCC Library," and then the "Lost Book Replacement Fee" option. 
  • You will be asked for your name and student ID (if you do not have a student ID or do not know your number, you may leave this blank).
  • For electronic check payments, you will need your bank routing and account numbers.
  • Lost or Damaged Materials Payments.
• Please note that there will be a 2.95% processing fee added to all credit/debit card payments.  There is no processing fee for electronic checks.
• Library and OCCC student accounts will be cleared by next business day.  If you need your accounts cleared immediately, please contact the staff at the Circulation Desk.